Frequently Barked Questions

Orders

How long does it take to ship my order?
Since our products are handmade to order the current processing time is 3-30 business days. Business days does NOT include holidays or weekends. Visit our processing & shipping page.
What forms of payment do you accept?
We accept payment from all major credit/debit cards. We accept PayPal.


Shipping


What happens if my package gets lost?
Stella's Styles is not responsible for lost/stolen packages or customs delays!
Please verify your shipping address before processing your order to ensure it will be delivered to the correct address. Once your order is placed, if notice your address is incorrect please contact us as soon as possible to make a change to your order.
Who will deliver my order?
We ship with USPS.
How can I track my order?
You will receive a shipping confirmation email with your tracking information. You can get updates on the process of your order through USPS.
How long does it take to get my order?
Domestic Shipping (U.S.): On average, it takes 2-5 business days to receive your purchase once product has shipped. 
International Shipping: On average, it takes 7-21 business days to receive your purchase once product has shipped. Visit our processing & shipping page.


Returns or Exchanges


What is your return policy?
Your satisfaction is our #1 priority. If you are not satisfied with your item, please contact us directly for a return. Returns are only accepted within 7 days of delivery for a full refund. All items must be mailed back in the same condition to qualify for a full refund. We are not responsible for any shipping costs. Visit our returns & exchanges page.
What is your exchange policy?
If an item does not fit correctly, or you would like to exchange for any reason, please contact us directly for an exchange. Your purchase must be mailed back in the same condition to qualify for an exchange. Once we receive your item, we will send your new item back to you within 14 days business days. We are not responsible for shipping costs. We do not accept returns or exchanges on any custom orders. Visit our returns & exchanges page.


Sizing


What size bandana should I get?
Standard sizing ranges from XS-XXL. If none of these meet your needs, select "custom" size. In the "special instructions to seller" section please provide the neck size in inches that you need. View our size chart.
XS: Fits necks up to 9"
Small: Fits necks up to 12"
Medium: Fits necks up to 14"
Large: Fits necks up to 16"
XL: Fits necks up to 20"
XXL: Fits necks up to 22"
Custom: Sizing tailored to you.
How do I know what bow to get?
Bows are available in two sizes, standard/large, and comes in two different styles, velcro/elastic.
Over the collar:
Fits most collars with a strip of velcro for extra security. If your collar is extra wide, please contact us when placing your order so we can attach a longer strip of velcro. If your collar is extra skinny, the velcro can be cut to create the best fit.
Hair Bows:
Fits most dogs with an elastic to secure to the hair or ear. If you need custom elastic sizing please contact us when placing your order.

Customer Support

How can I contact you?
You can contact us with live chat, instagram messaging, or by email.
How can I get the fastest response?
For fastest response use live chat or instagram messaging.

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